Terms and Conditions
These General Conditions are intended to regulate the terms and conditions by which the store Slowliving , with NIF PT245938150 , is governed.
Slowliving 's service consists of making available and supplying a set of products, in order to allow the user, who is assigned the status of customer, to order and purchase the products presented therein online.
By using Slowliving , you imply full acceptance and agreement with all parameters present in the Terms and Conditions described, as well as the Privacy Policy in force at the time you access Slowliving .
If you do not accept, in whole or in part, any of the terms and conditions set forth, you should not make purchases from Slowliving . By accessing Slowliving , you are committing to and taking responsibility for adhering to the terms and conditions set forth on this page and in the Privacy Policy.
Slowliving reserves the right to update and change the Terms and Conditions without prior notice. We recommend checking the Terms and Conditions periodically for any changes or updates.
Product and pricing information
Slowliving informs customers about the features, descriptions, images, or videos of each product and/or service on each page. Slowliving is committed to providing its products and/or services clearly and correcting any errors that may occur as quickly as possible.
Slowliving presents, in a concise manner, the prices of each product and/or service, including VAT rates, shipping costs applied to each order and other additional costs that may be applicable.
Information about products, prices, content, images, videos, promotional campaigns and services may be updated and changed by Slowliving at any time.
Intellectual property
THE Slowliving is an online store, and the service provided is the responsibility of Slowliving .
The customer undertakes to fully respect the aforementioned conditions and rights, as well as to refrain from acts that may violate the law and rights such as copyright, related rights, and other legislation applicable to the use of images, videos, content, etc. without express approval from Slowliving . Slowliving cannot be held responsible for any misuse of such products.
Payment methods
THE Slowliving offers the following payment methods:
- credit card
- ATM
- MB WAY
- Paypal
After payment is completed, the Slowliving will proceed with a standard verification process to process and ship the order. The customer will receive an email confirming that the order has been paid, followed by the corresponding invoice.
Purchase conditions at Slowliving
Product availability
All products and/or services available on Slowliving products can be purchased, except in cases of shortage or limited stock, as well as on pre-order products, whose availability may vary. Products may become unavailable without prior notice, but in these circumstances, they will be clearly identified on the Slowliving .
If the product is no longer available after the purchase has been completed, Slowliving is committed to contacting the customer, by telephone or email, as quickly as possible in order to expedite the process with them.
Fees and taxes
In the Slowliving prices are shown in EURO, with the appropriate VAT and taxes applied in accordance with current law, which are already included in the price shown.
Order cancellation
The customer may cancel an order placed while it is being processed. They are requested to inform the Slowliving via the following email address: amsfernandes7@gmail.com .
If the cancellation request is made after the order has been shipped, it will be forwarded for delivery and the customer may choose to refuse to accept it. Slowliving is not responsible for any delays in processing order cancellations.
THE Slowliving reserves the right not to process orders or refunds in cases of data inconsistency, fraud or customer misconduct, as well as for technical reasons beyond the control of Slowliving. Slowliving .
Free Resolution
The customer has the right to terminate the contract within 14 (fourteen) days from the date of conclusion of the contract.
If the customer wishes to terminate the contract, they may do so via email amsfernandes7@gmail.com or by filling out the contact form available at Slowliving . When terminating the contract within the legal period, in addition to returning the product, the customer must return any gifts that accompanied the main product. Slowliving must refund the amount paid within a maximum period of 14 days after receiving the returned order accompanied by the purchase invoice, proof of payment and return form.
The refund will be made using the same payment method used by the customer for the initial payment, except in situations of express agreement and in which the customer does not incur any costs as a result of the refund.
Any refund procedure will be processed as provided for in the legislation in force in Decree Law No. 24/2014.
Complaints
The customer may submit a complaint regarding any issue, act, information or service provided relating to the Slowliving via email contact amsfernandes7@gmail.com or through the electronic complaints book available at the link: https://www.livroreclamacoes.pt .
Disclaimer
When creating and using the account on Slowliving , the customer is responsible for account maintenance, confidentiality and all activity originating from their account.
By creating a user account and placing orders, the customer expressly and unequivocally accepts the Terms and Conditions in their most up-to-date version.
Slowliving is not responsible for any information disclosed by third parties, technical failures, or any other problems that prevent access to and proper functioning of the online store.
THE Slowliving is not responsible for any possible damages, directly or indirectly related to the use, or inability to use, the products and/or services provided, as well as for any delay or unforeseen event in the delivery of orders.
Processing of personal data
Please review the Privacy and Cookie Policy.
Applicable law – jurisdiction
This contract is subject to Portuguese law and current legislation.